frequently asked questions

Last Updated on February 20, 2017

Yes, we ship to over 220 countries. Please note your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
Should you have any questions, feel free to send your enquiries to support@aussino.online. Your enquiries are important to us and we strive to respond as quickly as possible. We operate on normal business hours and your enquiries should be answered within 2 business days.
Orders once processed are considered final and are non-refundable.
Should your products have any defects and you wish to return the products, please send a support ticket to support@aussino.online. Please state your order number and the reasons for the return and product defects detail. Orders can be returned up to 5 days after the ship date for a full refund minus shipping charges. You can expect a refund within upon our receiving your returned product. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. Return address will be provided upon receiving your support ticket and verification of defected products.
As we shipped to a number of countries and uses worldwide shipping, you could expect to receive your package within 4 - 14 days. Please contact us should you feel that your package is not arriving on time.
We uses a number of shipping to cater for worldwide shipping.
We accept Visa and Mastercard payment.

Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US Dollars.